About UCC
Professional & Reliable Outsourcing
Get to Know Us
About UCC
Your Answer to Customer Service Excellence
Welcome to Universal Call Centre, where our mission is to drive change and empower progress. Founded in 2016 in South Africa, we have carved a niche in the customer management solutions sector. Our team, mentored by seasoned professionals with local and international experience, is dedicated to providing services that transform lives and businesses. At UCC, innovation is our cornerstone, and excellence in service is our path to being leaders in our field. UCC is at the frontier of change and development; we are a company focused on empowerment and progression. We started the business to change lives and provide services at exceptional levels.
Why Universal Call Centre
Why Choose Us?
We have a dedicated team that focuses on quality and conversion, and with our exceptional recruitment and back office, we encourage performance at a profitable rate for our clients. We have a proven track record and have given our existing base outstanding performance and quality, which has strengthened our partnerships.
South Africa allows us to beat the cost of certain international markets, which allows our partners internationally to achieve results with reduced expenditure.
At UCC, we offer a very cost-effective, high-quality service, and we believe we are an extension of your organisation. Our aim is to represent your business with passion, commitment, and ambition to achieve your goals.
We will provide your business with a dedicated team of highly trained and qualified contact centre agents with skills specific to your campaign requirements. Our highly skilled management team, which has extensive years of experience in the outsource industry, trains and mentors all of our employees.
Our commitment is to ensure the growth of your business, providing each campaign with the following resources:
- Recruitment and Training
- Campaign Manager
- Account Management
- Contact strategy
- Team Leader Management
- Quality Assurance Manager
- IT support
- Client requested MI reporting
We would like to be an extension of your organisation offering our services aiming to increase your client base.
Explore our services
Universal Call Centre
Our Vision
Our vision is to be the leading provider of exceptional customer service, delivering personalised experiences, and creating lasting relationships with our clients. As an industry-leading provider, we strive to be an innovative and agile organisation, utilising the latest technology and empowering our employees to exceed expectations and deliver outstanding results. Our aim with our partners is to ensure that we are recognised as partners with real value. Our foresight is to be the partner who is at the front of the pack with excellence and performance. Our staff are regularly educated in legislation and financial law, and we invest in their future careers. Our aim is not only to employ staff but also to give them a future and a sustainable career.
Why Universal Call Centre
Our Values
Integrity
Our Quality Assurance section, led by skilled professionals and dedicated team leaders, ensures quality and transparency.
Reliability
From end-to-end encryption to secure cloud hosting and private servers, protect your corporate data. Your safety is our top priority.
Cost Effectiveness
We offer a very cost-effective, high-quality service, and we believe we are an extension of your organisation.
Innovation
Advancing new technology, adjusting to changing market conditions, and continuously improving our processes. Simply plug in and run your business.
English Fluency
Choose us for unrivaled English fluency that ensures seamless communication, exceptional service, and a truly global customer experience.
Universal Call Centre
Our Mission
We are committed to building long-lasting relationships with our clients through personalised attention, continuous improvement and a commitment to exceeding expectations.
- Unrivalled Service
To revolutionise industries through a call centre platform.
- Strategic Partnerships
UCC’s aim is to integrate as a strategic partner, not just a service provider. Strengthening businesses through collaborative effort and shared successes.
- Deliverance
Our mission is to deliver exceptional customer service and support by providing responsive, knowledgeable and empathetic assistance in every interaction.
universal Call Centre
Our Unmatched Success
- Striving For Excellence:
Excellence is achieved by building long-term relationships that help you achieve peak Customer Care.
- Top Spot with Cartrack:
Recognised as the best outsourced Call Centre in DBN, PMB, and Cape Town.
- Leading the Pack:
Largest outsourced broker for Old Mutual Insure, Cartrack, Fidelity Secure Drive & just to mention a few.
Testemonials
Trusted By The Best
“Online Financial Advisors and Universal Call Centre, led by Clifford and Bruce Chetty, have not just met but exceeded our expectations. Their resilience, determination, and astounding results have made them invaluable to Old Mutual Insure.“
– Veni Chetty, Regional Manager, East Coast Region, Old Mutual Insure
“Bruce and Clifford, your continuous commitment to excellence and innovative thinking have made you invaluable to the Cartrack Brand. As we journey ahead, we look forward to countless possibilities, ensuring your business continues to thrive.”
– Llan Kellett, National Sales and Operations Manager, Cartrack
- Over-exceeding client expectations:
“Speedily realising a premium growth of over 400%”
- The best performing & Fastest growing:
“Our fastest growing and largest short-term personal lines broker.”
- Focused & Partner Satisfaction:
“Proven track record of success and commitment to customer service.”.
- Always Setting high Standards:
“Your performance has been nothing short of outstanding.”
- Leading as a Shining Example:
“Shining example to other clients in our network.”
- Cartracks Number 1 Call Centre:
“Coveted title of ‘Number One Client’ since the beginning.”